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Customer notifications 

By default, Fleet sends SMS based notifications to customers giving them real-time information about the status of their deliveries. This automated text based messaging is incredibly useful when a driver is delivering directly to a consumer. That customer can access a live tracking page and know exactly when their precious Sesame chicken is going to arrive!

Text based & WhatsApp communications are useful for direct-to-consumer deliveries,

Email based communications are great for B2B delivery operations.

Fleet has both and more.

Customizable triggers and content

Fleet allows you to customize the content for each notification. Notifications are automated and triggered by events throughout the delivery. For example delivery started, or delivery 5 minutes to arriving at customer. You can also plugin your own bulk SMS provider, Fleet supports Twilio, Infobip and many more.

Your customers can perform multiple actions on the tracking link: 

Track orders on a live map

Reschedule orders or change their address

Trigger payment on delivery 

Download delivery notes

Leave ratings and reviews for both the products and the delivery service

Chat with customer care & driver

75% reduction in customer complaints & calls

100% better orchestration between all stake holders in every delivery

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Reviews dashboard

Empower your brand and support team with direct insights and communication to customers and sort issues in real-time. View, filter and search for reviews. View orders with low ratings and help manage your businesses reputation.

Increased NPS score

Improve and monitor your reputation