Carrier Management Software
Onboard, rate, assign and score every carrier in one place — so capacity decisions are based on performance and compliance rather than on who answers the phone first.
Book a Demo Explore the PlatformKey takeaways
- Most carrier data is unusable: it lives in inboxes, spreadsheets and people's heads, so the same carrier gets rebooked after a bad month because nobody counted.
- Compliance expires quietly: insurance certificates and operating licences lapse without anyone noticing until a claim is made.
- Scoring changes behaviour: once carriers can see how they are measured and how allocation follows it, the conversation stops being anecdotal.
If you move freight with anyone other than your own vehicles, your carriers are part of your service. Their on-time performance is your on-time performance, and their paperwork is your exposure. Yet carrier information is usually the least organised data in the operation.
Fleet keeps the whole carrier relationship in one record: who they are, what they are approved to carry, what you agreed to pay, how they have actually performed, and what they are running for you right now.
The carrier lifecycle
- Onboard. Collect company details, operating licences, insurance certificates and bank details once, with expiry dates recorded rather than remembered.
- Rate. Hold agreed rates by lane, equipment type and service level, so the number used at tender is the number that was contracted.
- Assign. Offer loads to the right carrier with their performance and remaining capacity visible at the moment of the decision. Works for full truckload and for last-mile volume.
- Score. Measure acceptance, on-time collection and delivery, exceptions and disputes automatically from the movements they actually ran.
- Review. Take a quarterly conversation into the room with evidence instead of impressions.
What a carrier scorecard should measure
These come out of the movements themselves, so the scorecard builds without anyone maintaining a spreadsheet.
| Measure | What it tells you | What you do with it |
|---|---|---|
| Tender acceptance rate | Whether they take the work they said they would | Plan realistic capacity per lane |
| On-time collection | Whether delays start at your dock or theirs | Separate carrier issues from your own |
| On-time delivery | The service your customer actually received | Protect your own service promises |
| Exception rate | Damage, refusal and failed attempts | Target the causes, not the symptoms |
| Document return | Whether proof arrives without chasing | Shorten the time to invoice |
| Rate variance | Agreed versus invoiced | Catch drift before it becomes normal |
Compliance you do not have to remember
Operating licences, goods-in-transit insurance and vehicle documentation all expire. When those dates live in an inbox, the first time anyone checks is usually after an incident. Fleet stores them against the carrier with their expiry dates, flags them before they lapse, and can stop an expired carrier being offered work.
Why it matters
Carrier choice is one of the few levers that moves both cost and service at the same time. Getting it right needs the performance record and the commercial terms in the same place as the assignment decision — otherwise allocation defaults to habit. Pair this with reporting to see cost per lane, and with cost optimization to act on it.
Bring your carriers into one system
See onboarding, scoring and assignment working together.
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